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Present webshop GTC The Consumer Friend Terms and Conditions were created with a generator.
If you have any questions about these General Terms and Conditions, the use of the website, individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!
Name: Firka Design Ltd.
Headquarters: 3600 Ózd, Október 23. Tér 1. III./318.
Mailing address: 3600 Ózd, Október 23. Tér 1. III./318.
Registration authority: Miskolc Court of Appeals
Company registration number: 05-09-036948
Tax number: 32357600-2-05
Representative: Gregor Csomor
Phone number: +36304099558
E-mail: hellofirkadesign@gmail.com
Website:http://www.firkadesign.hu
Bank account number: 10400353 50527085 81541009
Hosting provider details
Name: Websupport Hungary Ltd.
Headquarters: 1119 Budapest, Fehérvári Street 97-99.
Availability: info@mhosting.hu
Website:www.mhosting.hu
Goods: movable goods offered on the Website and intended for sale on the Website, including goods containing digital elements
Goods containing digital elements: a movable thing that incorporates or is connected to digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the good would not be able to perform its functions
Digital content: data produced or provided in digital form
I’m afraid: Seller and Buyer together
Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity
Consumer contract: a contract where one of the parties is a consumer
Functionality: the ability of a good containing digital elements, digital content or digital service to perform the functions required for its intended purpose
Manufacturer: the manufacturer of the Goods, in the case of imported Goods, the importer who brings the Goods into the territory of the European Union, and any person who, by indicating the name, trademark or other distinctive sign of the Goods, presents himself as the manufacturer
Interoperability: the ability of a good, digital content or digital service containing digital elements to work with hardware and software that is different from that with which the same type of goods, digital content or digital services are typically used
Compatibility: the ability of a good containing digital elements, digital content or digital service to interoperate, without the need for modification, with hardware or software with which goods, digital content or digital services of the same type are commonly used
Website: this website, which serves to conclude the contract
Contract: Purchase and sale contract concluded between Seller and Buyer through the Website and electronic mail
Durable media: any means that enables the consumer or the business to store data addressed to him personally in a way that is accessible in the future and for a period appropriate to the purpose of the data, and to display the stored data in an unchanged form
A device that enables communication between distant people: a device suitable for making a contractual declaration in the absence of the parties – in order to conclude a contract. Such a device is in particular a form with or without an address, a standard letter, an advertisement published in a press product with an order form, a catalogue, a telephone, a fax and a device providing access to the Internet
A contract concluded between distant parties: a consumer contract concluded within the framework of a distance selling system organised for the provision of the Goods or services under the contract, without the simultaneous physical presence of the parties, whereby, in order to conclude the contract, the contracting parties use exclusively a means of communication between persons who are at a distance
Undertaking: a person acting in the course of his profession, independent occupation or business activity
Buyer/You: a person entering into a contract by making a purchase offer through the Website
Seller: Person entering into a contract by placing a call for tenders through the Website
Warranty: In the case of contracts concluded between the consumer and the enterprise (hereinafter referred to as: consumer contract) pursuant to the Civil Code,
Purchase price: consideration payable for the Goods and the provision of digital content.
The Contract is governed by the provisions of Hungarian law, and in particular the following laws apply:
The content of the contract concluded between us is determined by these General Terms and Conditions (hereinafter referred to as the “GTC”), in addition to the provisions of the applicable mandatory legal regulations. Accordingly, these GTC contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the deadlines for performance, the terms of delivery and payment, the liability rules, and the conditions for exercising the right of withdrawal.
The technical information necessary for using the Website, which is not contained in these GTC, is provided by other information available on the Website.
The language of the contracts covered by these GTC is Hungarian.
Contracts covered by these GTC are not considered written contracts and are not filed by the Seller.
Our company uses electronic invoicing in accordance with Section 175 of Act CXXVII of 2007. By accepting these GTC, you consent to the use of electronic invoicing.
Prices are in HUF and include 27% VAT. The possibility that the Seller may modify the prices for business policy reasons cannot be excluded. Modification of prices does not apply to contracts that have already been concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the GTC shall apply.
The Seller acts based on the “Procedure for incorrect price”.
The following are considered to be clearly incorrectly displayed prices:
Price 0 HUF,
a price reduced by a discount, but incorrectly displayed compared to the correct discount percentage listed next to the correct original price (e.g.: in the case of a Product priced at HUF 1,000, the Product was incorrectly offered for HUF 500 instead of the correct HUF 800, based on an incorrect calculation and not in accordance with the percentage).
In the event of such an incorrect price being indicated, the Seller offers the option of purchasing the Goods at the real price, with which information the Buyer may decide whether to order the Goods at the real price or not to use this option, in which case no contract shall be concluded between the Parties.
The consumer may submit a claim for warranty, product warranty or guarantee related to the Goods or an objection to the elimination of an individual right or interest violation (consumer complaint pursuant to the Consumer Protection Act) regarding the conduct, activity or omission of the Seller or a person acting in the interest or benefit of the Seller directly related to the distribution or sale of the goods to consumers, via the following contact details and methods:
In writing via the following website:http://www.firkadesign.huIn writing via the following email address: hellofirkadesign@gmail.com In writing by post: 3600 Ózd, Október 23. Tér 1. III./318.
In person orally via the following phone number: +36304099558
The Seller is not obliged to handle the consumer’s warranty, product warranty or guarantee claim according to the rules of the Consumer Complaints Act, but according to separate legislation.
The consumer may communicate his complaint under the Consumer Protection Act, which is an objection to the elimination of an individual right or interest violation regarding the conduct, activity or omission of the enterprise or a person acting in the interest or benefit of the enterprise directly related to the distribution or sale of goods to consumers, orally or in writing to the enterprise – with the exception of claims for warranty of goods, product warranty or guarantee.
The Seller will immediately investigate the verbal complaint and remedy it as necessary.. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Seller shall immediately record the complaint and its position on it and, in the case of an oral complaint made in person, shall hand over a copy of it to the consumer on site, or, in the case of an oral complaint made by telephone or using other electronic communication services, shall send it to the consumer within 30 days at the latest – in accordance with the provisions relating to the response to a written complaint – simultaneously with the substantive response. The record of the complaint shall contain the following:
If the consumer does not provide the data specified in points a) and c) above when communicating an oral complaint, or refuses to sign the minutes, the business is not obliged to act in accordance with the requirements for responding to a written complaint when handling the oral complaint.
The written complaint shall be submitted to the Seller – unless otherwise provided for in a directly applicable legal act of the European Union – upon receipt must respond in writing within thirty days in a manner that can be substantiated and take action to have it communicated. The Seller shall justify its position rejecting the complaint. In the event of rejection of the complaint, the Seller shall inform the consumer in writing of the authority or conciliation body with which the complaint may be initiated, depending on its nature. The information shall also include the seat, telephone and internet contact details and mailing address of the competent authority or conciliation body at the consumer’s place of residence, place of stay or registered office, and whether the Seller has made a general declaration of submission.
If the Seller provides an electronic interface or form for reporting a written complaint, it is obliged to immediately confirm receipt of the written complaint at the electronic mail address provided by the consumer.
The Seller is obliged to keep the minutes of the oral complaint or the written complaint, as well as a copy of the substantive response to the complaint, for three years and present them to the supervisory authority upon request.
If a potential consumer dispute between the Seller and the consumer is not resolved during negotiations, the following legal remedies are open to the consumer: Consumer protection procedure
Complaints can be filed with the consumer protection authorities. If a consumer notices a violation of his/her consumer rights, he/she has the right to file a complaint with the consumer protection authority competent for his/her place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authority tasks are performed by the capital and county government offices competent for the consumer’s place of residence, their contact details can be found here:
Budapest Metropolitan Government Office Consumer Protection Department
Address: 1117 Budapest, Prielle Kornélia Street 4/b.
E-mail: beyazzatovedelem@bfkh.gov.hu
Phone number: (1) 450-2598
Website:https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: Budapest metropolitan area
Pest County Government Office Consumer Protection Department
Address: 1072 Budapest, Nagy Diófa u.10-12.
Email: fogyved@pest.gov.hu
Phone number: 06 1 459 4843
Website:https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly
Jurisdiction: Pest County
Bács-Kiskun County Government Office Consumer Protection Department
Address: 6000 Kecskemét, Szent István krt. 19/A.
Mailing address: 6001 Kecskemét, P.O. Box 189.
E-mail: bezyaztavedelem@bacs.gov.hu
Phone number: 06 76 795 710
Website:https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-esfogyasztovedelmi
Jurisdiction: Bács-Kiskun County
Baranya County Government Office Consumer Protection Department
Address: 7630 Pécs, Hengermalom u. 2.
Mailing address: 7630 Pécs, Hengermalom u. 2.
E-mail: beyazzatovedelem@baranya.gov.hu
Phone number: 06 72 795 398
Website:https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Baranya County
Békés County Government Office Consumer Protection Department
Address: 5600 Békéscsaba, József Attila u. 2-4.
Mailing address: 5600 Békéscsaba, József Attila u. 2-4.
Email: fogyved@bekes.gov.hu
Phone number: +36 66 546 150
Website:https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-esfogyasztovedelmi
Jurisdiction: Békés County
Borsod-Abaúj-Zemplén County Government Office Consumer Protection Department
Address: 3527 Miskolc, József Attila u 20.
E-mail: bezyaztavedelem@borsod.gov.hu
Phone number: 06 46 795 779
Website:https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesimeresugyi
Jurisdiction: Borsod-Abaúj-Zemplén County
Csongrád-Csanád County Government Office Consumer Protection Department
Address: 6722 Szeged, Rákóczi Square 1.
Mailing address: 6722 Szeged, Rákóczi Square 1.
E-mail: bezyaztavedelem@csongrad.gov.hu
Phone number: 06 62 680 532
Website:https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesimeresugyi-es
Jurisdiction: Csongrád-Csanád County
Fejér County Government Office Consumer Protection Department
Address: 8000 Székesfehérvár, Honvéd Street 8.
E-mail: fogyved@fejer.gov.hu
Phone number: +36 22 501 751
Website:https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Fejér County
Győr-Moson-Sopron County Government Office Consumer Protection Department
Address: 9022 Győr, Türr István Street. 7.
E-mail: bezyaztavedelem@gyor.gov.hu
Phone number: +36 96 795 950
Website:https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesimeresugyi-es
Jurisdiction: Győr-Moson-Sopron County
Hajdú-Bihar County Government Office Consumer Protection Department
Address: 4025 Debrecen, Széchenyi Street 46.
Mailing address: 4025 Debrecen, Széchenyi Street 46.
E-mail: beyazzatovedelem@hajdu.gov.hu
Phone number: 06 52 533 924
Website:https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Hajdú-Bihar County
Heves County Government Office Consumer Protection Department
Address: 3300 Eger, Kossuth L. u. 9.
Mailing address: 3301 Eger, P.O. Box 216.
E-mail: fogyved@heves.gov.hu
Phone number: 06 (36) 515-469
Fax: 06 (36) 516-040
Website:https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-esfogyasztovedelmi
Jurisdiction: Heves County
Jász-Nagykun-Szolnok County Government Office Consumer Protection Department
Address: 5000 Szolnok, Indóház u. 8.
E-mail: jasz.fogyved@jasz.gov.hu
Phone number: 56/795-165
Website:https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesimeresugyi
Jurisdiction: Jász-Nagykun-Szolnok County
Komárom-Esztergom County Government Office Consumer Protection Department
Address: 2800 Tatabánya, Bárdos László Street 2.
E-mail: bezyaztavedelem.meff@komarom.gov.hu
Phone number: (34) 309-303
Website:https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es
Jurisdiction: Komárom-Esztergom County
Nógrád County Government Office Consumer Protection Department
Address: 3100 Salgótarján, Karancs Street 54.
Email: fogyved@nograd.gov.hu
Phone number: 06 32 511 116
Website:https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-esfogyasztovedelmi
Jurisdiction: Nógrád County
Somogy County Government Office Consumer Protection Department
Address: 7400 Kaposvár, Vásártéri út 2.
E-mail: beyazzatovedelem@somogy.gov.hu
Phone number: 06 82 510 868
Website:https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Somogy County
Szabolcs-Szatmár-Bereg County Government Office Consumer Protection Department
Address: 4400 Nyíregyháza, Hatzel Square 10.
Mailing address: 4401 Nyíregyháza, P.O. Box 77.
E-mail: bezyaztavedelem@szabolcs.gov.hu
Phone number: 06 42 500 694
Website:https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesies
Jurisdiction: Szabolcs-Szatmár-Bereg County
Tolna County Government Office Consumer Protection Department
Address: 7100 Szekszárd, Kiskorzó Square 3.
E-mail: beyazzatovedelem@tolna.gov.hu
Phone number: (74) 795-385
Website:https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Tolna County
Vas County Government Office Consumer Protection Department
Address: 9700 Szombathely, Wesselényi u. 7.
Mailing address: 9702 Szombathely, P.O. Box 24.
E-mail: bezyaztavedelem@vas.gov.hu
Phone number: +36/70-705-1435
Website:https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es
Jurisdiction: Vas County
Veszprém County Government Office Consumer Protection Department
Address: 8200 Veszprém, Kistó Street 1.
Mailing address: 8200 Veszprém, Kistó Street 1.
E-mail: beyazzatovedelem@veszprem.gov.hu
Phone number: +36 88 550 510
Website:https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-esfogyasztovedelmi
Jurisdiction: Veszprém County
Zala County Government Office Consumer Protection Department
Address: 8900 Zalaegerszeg, Pintér Máté u. 22.
Mailing address: 8900 Zalaegerszeg, Pintér Máté u. 22.
E-mail: bezyaztavedelem.zala@zala.gov.hu
Phone number: +36 92 510 530
Website:https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi
Jurisdiction: Zala County
The customer is entitled to enforce his claim arising from a consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
If your consumer complaint is rejected, you have the right to contact the Conciliation Board competent for your place of residence, place of stay or registered office, or the one you indicated in your application. The condition for initiating the procedure of the conciliation board is that the consumer attempts to resolve the dispute directly with the business concerned.
The conciliation body – unless the consumer requests a personal hearing – shall hold the hearing online, without personal presence, via an electronic device that simultaneously provides audio and video transmission (hereinafter: online hearing).
The company is obliged to cooperate in the conciliation body procedure, within the framework of which we are obliged to send our response to the conciliation body within the deadline when called upon by the conciliation body. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the company is obliged to ensure the participation of the person authorised to conclude a settlement at the hearing. The company’s authorised representative to conclude a settlement must participate online at the online hearing. If the consumer requests a personal hearing, the company’s authorised representative to conclude a settlement must participate at least online at the hearing.
The Seller did not make a general declaration of submission to the conciliation body.
More information about the Conciliation Bodies is available here: https://www.bekeltetes.hu
Contact details of the respective territorially competent Conciliation Bodies:
Budapest Conciliation Board
Headquarters: Budapest
Area of jurisdiction: Budapest
Contact:
Address: 1016 Budapest, Krisztina krt. 99. 1st floor. 111.
Mailing address: 1253 Budapest, P.O. Box 10.
Phone number: 06-1-488-2131
E-mail: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu
Baranya County Conciliation Board
Headquarters: Pecs
Area of jurisdiction: Baranya County, Somogy County, Tolna County
Contact:
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72-507-154
E-mail: info@baranyabekeltetes.hu
Website: baranyabekeltetes.hu
Borsod-Abaúj-Zemplén County Conciliation Board
Headquarters: Miskolc
Area of jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County
Contact:
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46-501-091
Email: bekeltetes@bokik.hu
Website: bekeltetes.borsodmegye.hu
Csongrád-Csanád County Conciliation Board
Headquarters: Szeged
Area of jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County
Contact:
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62/549-392
E-mail: bekelteto.testulet@cskik.hu
Website: bekeltetes-csongrad.hu
Fejér County Conciliation Board
Headquarters: Székesfehérvár
Area of jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County
Contact:
Address: 8000 Székesfehérvár, Hosszúsétáter 4-6.
Phone number:06-22-510-310
Email: bekeltetes@fmkik.hu
Website:www.bekeltetesfejer.hu
Győr-Moson-Sopron County Conciliation Board
Headquarters: Gyor
Area of jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County
Contact:
Address: 9022 Győr, Szent István út 10/a.
Phone number: 06-96-520-217
E-mail: bekelteto.testulet@gymsmkik.hu
Website: bekeltetesgyor.hu
Hajdú-Bihar County Conciliation Board
Headquarters: Debrecen
Area of jurisdiction: Jász-Nagykun-Szolnok County, HajdúBihar County, Szabolcs-Szatmár-Bereg County
Contact:
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710, +36 52 500 745
Email: bekelteto@hbkik.hu
Website: hbmbekeltetes.hu
Pest County Conciliation Board
Headquarters: Budapest
Area of jurisdiction: Pest County
Contact:
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Phone number: 06-1-792-7881
Email: pmbekelteto@pmkik.hu
Website: panaszrendezes.hu
According to the Consumer Protection Act, the following are considered consumers for the purposes of the Conciliation Board procedure:
The Arbitration Board is authorized to verify and examine the existence of consumer quality. The rules of procedure are governed by the rules written under the Arbitration Board.
If any clause of the GTC is legally incomplete or invalid, the remaining clauses of the contract shall remain valid and the provisions of the relevant legislation shall apply instead of the invalid or incorrect part. The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.
We provide information about the essential features of the Goods available for purchase on the website in the descriptions of each Goods.
During the ordering process, you have the opportunity to modify the data you have entered before finalizing the order (by clicking the back button in the browser, the previous page will open, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to enter the data you have entered accurately, as the Goods will be invoiced and delivered based on the data you have provided. Please note that an incorrectly entered e-mail address or the storage space of the mailbox may result in the lack of delivery of the confirmation and may prevent the conclusion of the contract. If the Buyer has finalized his order and discovers an error in the data provided, he must initiate the modification of his order as soon as possible. The Buyer may notify the Seller of the modification of the incorrect order by sending a letter from the e-mail address provided when ordering, or by calling the Seller.
Purchase does not require registration..
Selecting products
The categories and product pages on the Website allow the Customer to select the products they wish to order. The product’s main features, base price and available options are displayed on the data sheet of each product.
The prices listed on the Website include the base price of the product. Custom logos, lettering or other customized designs are always determined based on an individual quote, therefore the final purchase price is determined during the negotiation following the order placement.
Both net and gross prices are displayed on the Website. The Service Provider operates as a VAT registered business entity.
Add to cart
The Customer can add the selected products to the cart by clicking on the “Add to Cart” button. Adding them to the cart does not constitute a binding order or offer.
The contents of the cart can be freely modified until the order is finalized, products can be removed, and their quantity can be changed.
View cart
The Customer can view and modify the contents of the cart at any time using the cart icon at the top of the Website.
The system displays the base prices of the selected products. Additional costs resulting from custom labeling or logos will be determined during subsequent negotiations.
Place an order
When placing an order, the Customer must provide billing and shipping information, as well as contact information.
Registration is not required, you can also place your order as a guest.
After placing the order, the Service Provider will contact the Customer to clarify individual needs, labeling details, final price and production conditions.
The contract is only concluded after final negotiation and confirmation.
Payment and delivery terms
For orders placed on the Website, only advance payment is available.
The ordered products are delivered within Hungary by post or by personal collection. For orders over HUF 100,000 gross value, delivery is free of charge.
Custom-made products
Products that can be ordered on the Website with a unique logo or inscription are considered custom-made products.
The consumer is not entitled to the right of withdrawal without giving reasons for such products under Government Decree 45/2014 (II. 26.).
Finalizing the order (making a quote)
If you are satisfied that the contents of the shopping cart correspond to the Goods you wish to order and that your details are correct, you can complete your order by clicking on the “Order” button. The information provided on the website does not constitute an offer to conclude a contract by the Seller. In the case of orders subject to these GTC, you are considered the bidder.
By pressing the “Order” button, you expressly acknowledge that your offer shall be deemed to have been made and that your statement – if confirmed by the Seller in accordance with these GTC – entails a payment obligation. The Seller is obliged to immediately confirm the receipt of the order to the Buyer electronically. If this confirmation does not reach the Buyer within the expected deadline, depending on the nature of the service, calculated from the sending of the Buyer’s order, but no later than within 48 hours, the Buyer is exempted from the offer or contractual obligation.
Order processing, contract formation
Orders are processed in two stages. You can place your order at any time. You will first receive an automatic confirmation of your order, which only records the fact that your order has been received via the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation e-mail contains incorrect information about you (e.g. name, delivery address, telephone number, etc.), you are obliged to inform us of this fact by e-mail immediately – at the same time as providing the correct information. If you do not receive the automatic confirmation e-mail within 24 hours of placing your order, please contact us, as it is possible that your order has not been received by our system for technical reasons.
After sending your offer, the Seller will confirm your offer via a second email. The contract is concluded when the confirmation email sent by the Seller becomes available to you in your email system (second confirmation, acceptance of offer).
Bank transfer
You can also pay for the Goods by bank transfer.
Free shipping over 100,000 HUF
Personal collection
You can also pick up the ordered goods in person at our store. The gross fee for this delivery method is 3000 HUF.
MPL courier service
Convenient and easy package pickup option. You can pay by credit card or cash.
You can request delivery to your home address or even your workplace. Nationwide coverage.
Two delivery attempts for MPL Business package, included in the basic fee.
More info: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites The gross fee for this delivery method is 3000 HUF.
In the case of a Buyer who is a consumer, unless otherwise agreed by the Parties, the Seller is obliged to make the Goods available to the Buyer without delay, but no later than thirty days after the conclusion of the contract.
Based on the above, the general delivery deadline for the order is a maximum of 15 days from the order confirmation. The Seller will provide information about any delivery deadlines that may differ from this (but not longer than 30 days) for each delivery method.
In the event of delay by the Seller, the Buyer is entitled to take action against the Seller in accordance with Act V of 2013 on the Civil Code.
If you have previously ordered Goods but have not received them upon delivery (excluding cases where you exercised your right of withdrawal), or the Goods have been returned to the Seller with an undeliverable status, the Seller will make the fulfillment of the order conditional on the advance payment of the purchase price and shipping costs.
The Seller may withhold the delivery of the Goods until it is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid for by bank transfer, the Buyer transfers the purchase price in the currency of his/her Member State and the Seller does not receive the full amount of the purchase price and delivery fee due to the conversion, bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may call the Buyer to supplement the purchase price.
The Seller does not differentiate between customers within the territory of Hungary and those outside the territory of the European Union when using the Website, i.e. it does not restrict customers’ access to the Website based on their citizenship, place of residence or place of establishment. Unless otherwise provided in these GTC, the Seller ensures the delivery/receipt of the ordered Goods within the territory of Hungary.
The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate with the Buyer in the language of the Buyer’s Member State.
The Seller is not obliged to comply with any non-contractual requirements, such as labelling or sector-specific requirements, set out in the national law of the buyer’s Member State in relation to the relevant Goods, or to inform the buyer of such requirements.
Unless otherwise stated, the Seller applies Hungarian VAT to all Goods.
In order to deliver the Goods, the Seller also provides non-Hungarian customers with the same delivery options as Hungarian customers.
If the buyer can request the delivery of the Goods to the territory of Hungary or to the territory of any other European Union member state according to the GTC, the buyer from outside Hungary can also request this by any of the delivery methods specified in the GTC.
If the buyer can choose to personally collect the Goods from the Seller according to the GTC, this option can also be used by non-Hungarian buyers.
Otherwise, the buyer may request that the Goods be shipped abroad at his own expense. Hungarian buyers do not have this right.
The Seller fulfills the order after payment of the shipping fee. If the Buyer does not pay the shipping fee to the Seller or does not arrange their own shipping by the pre-agreed date, the Seller will terminate the contract and refund the prepaid purchase price to the Buyer.
According to Section 8:1, Paragraph 1, Point 3 of the Civil Code, a consumer is only a natural person acting outside the scope of his profession, independent occupation or business activity, thus Legal entities cannot exercise the right of withdrawal without giving reasons!
The consumer has the right to withdraw from the contract without giving any reason in accordance with Section 20 of Government Decree 45/2014 (II. 26.). The consumer may exercise his right of withdrawal
may exercise it within a period calculated from the date of receipt by the consumer or a third party designated by him, other than the carrier, which period 14 calendar days.
The provisions of this clause do not affect the consumer’s right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.
If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the contract is concluded, which terminates the binding nature of the offer for the conclusion of the contract.
If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal (in particular those set out in Section 22 of the Government Decree) and about the declaration template in Annex 2, the withdrawal period specified above shall be extended by 12 months. If the Seller has provided the consumer with information on exercising the right of withdrawal within 12 months of the expiry of the withdrawal period, the period for withdrawal or termination shall expire on the 14th day following the provision of this information.
Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses here available.
The consumer may exercise his right provided for in Section 20 of Government Decree 45/2014. (II. 26.) by means of a clear declaration to this effect or by using a declaration template that can be downloaded from the website.
The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends his/her declaration within the deadline. In the case of withdrawal or termination in writing, it is sufficient to send the declaration of withdrawal or termination within the deadline.
The consumer shall bear the burden of proving that he has exercised his right of withdrawal in accordance with this provision.
The Seller is obliged to confirm the consumer’s withdrawal statement on an electronic data medium upon its receipt.
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, no later than fourteen days after the date on which the consumer became aware of the withdrawal. Please note that this provision does not apply to additional costs caused by choosing a method of transport other than the least expensive standard method of transport..
Method of the Seller’s refund obligation
In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer in the same manner as the payment method used by the consumer. With the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller shall not be liable for any delay resulting from the incorrect and/or inaccurate bank account number or postal address provided by the Consumer.
If the consumer expressly chooses a method of transport other than the least expensive standard method of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, our obligation to reimburse is up to the amount of the indicated general shipping rates..
Right of retention
The Seller may withhold the amount due to the Consumer until the Consumer has returned the Goods or has proven beyond doubt that they have been returned; whichever is earlier. We are unable to accept shipments sent by cash on delivery or courier.
Return of Goods
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), he is obliged to return the Goods immediately, but no later than fourteen days from the date of notification of withdrawal, or to hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return is deemed to have been completed within the deadline if the consumer sends the Goods before the deadline expires.
Bearing direct costs related to the return of the Goods
The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller’s address. If the Seller also sells the Goods in a business premises and the consumer exercises his right of withdrawal in person at the business premises of the business, he is entitled to return the Goods to the business at the same time. If the consumer terminates a contract for the provision of services concluded outside the business premises or between distant parties after the commencement of performance, he is obliged to pay the business a fee proportional to the services provided up to the date of notification of the termination to the business. The amount to be paid by the consumer in proportion shall be determined on the basis of the total amount of the consideration agreed in the contract plus tax. If the consumer proves that the total amount determined in this way is excessive, the proportional amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are unable to accept Goods returned by cash on delivery or by post.. Consumer liability for depreciation
The consumer is liable for any depreciation resulting from use exceeding that necessary to establish the nature, characteristics and functioning of the Goods.
The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29 (1) of Government Decree 45/2014 (II.26.):
if the consumer has opened the packaging after delivery;
This section of the consumer information is based on the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.)
Prepared taking into account Annex 3 of Government Decree No. 45/2014 (II.26.)
The Consumer Information applies exclusively to Buyers who are considered consumers; the rules applicable to buyers who are not considered consumers are included in a separate chapter.
Requirements for conformity with the contract in general for goods sold under a consumer contract
The Goods and the performance must comply with the requirements set out in Government Decree 373/2021. (VI.30.) at the time of performance.
For the performance to be considered in accordance with the contract, the Goods that are the subject of the contract must
must comply with the description, quantity, quality, type and functionality, compatibility, interoperability and other characteristics specified in the contract
must be suitable for any purpose specified by the consumer, which the consumer has brought to the attention of the Seller at the latest when concluding the contract and which the Seller has accepted; must have all accessories, user manuals specified in the contract – including instructions for commissioning, installation instructions and customer service support – and must provide updates specified in the contract.
In order for the performance to be considered in accordance with the contract – furthermore – the Goods that are the subject of the contract
must be suitable for the purposes that are required by law, technical standards or, in the absence of technical standards, the applicable code of conduct for the same type of Goods; must have the quantity, quality, performance and other characteristics that the Consumer can reasonably expect – in particular in terms of functionality, compatibility, accessibility, continuity and safety – that are usual for the same type of Goods, taking into account any public statement made by the Seller, its representative or another person involved in the supply chain regarding the specific characteristics of the Goods, in particular in an advertisement or on a label
must have the accessories and instructions that the consumer can reasonably expect – including packaging and installation instructions – and must comply with the characteristics and description of the Goods presented as a sample, model or made available as a trial version by the enterprise prior to the conclusion of the contract.
The Goods need not comply with the above public statement if the Seller proves that
the public statement was not known and did not need to be known; the public statement had already been corrected in an appropriate manner by the time of the conclusion of the contract; or the public statement could not have influenced the decision of the entitled party to conclude the contract.
Specific requirements for conformity of performance in the case of goods containing digital elements
In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of and receives updates to the digital content of the goods or the digital service related to them, including security updates, which are necessary to maintain the conformity of the goods with the contract.
The Seller is obliged to make the update available if the purchase contract
provides for a one-time supply of digital content or a digital service, then the consumer can reasonably expect it to do so, taking into account the type and purpose of the goods and digital elements, the individual circumstances and the nature of the contract; or provides for a continuous supply of digital content over a specified period, then in the case of a continuous supply not exceeding two years, it must be provided for a period of two years from the performance of the goods.
If the consumer fails to install the updates provided within a reasonable time, the Seller shall not be liable for any defect in the goods if it results solely from the failure to apply the relevant update, provided that:
Defective performance cannot be established if, at the time of concluding the contract, the consumer was specifically informed that a specific property of the goods differs from that described here, and the consumer separately and expressly accepted this difference when concluding the sales contract.
Requirements for contractual performance in the case of the sale of digital content sold under a consumer contract
The Seller shall provide the digital content to the consumer. Unless otherwise agreed by the parties, the Seller shall provide the digital content to the consumer without undue delay after the conclusion of the contract, in the latest version available at the time of conclusion of the contract.
The service is deemed to be provided when the digital content or any solution necessary to access it or suitable for downloading it has been delivered to the consumer or to a physical or virtual device selected by the consumer for this purpose.
The Seller must ensure that the consumer is notified of and receives updates to the digital content, including security updates, that are necessary to maintain the conformity of the digital content or digital service with the contract.
If the contract provides for the continuous supply of digital content over a specified period of time, the conformity of performance with respect to the digital content must be ensured throughout the entire duration of the contract.
If the consumer fails to install the updates provided by the Seller within a reasonable time, the Seller shall not be liable for any failure of the service if it results solely from the failure to apply the relevant update, provided that
the Seller informed the consumer about the availability of the update and the consequences of the consumer’s failure to install it; and the consumer’s failure to install the update or the consumer’s incorrect installation of the update is not due to a deficiency in the installation instructions provided by the Seller.
No defective performance can be established if, at the time of concluding the contract, the consumer was specifically informed that a specific feature of the digital content deviates from the requirements specified herein, and the consumer separately and expressly accepted this deviation at the time of concluding the contract.
The Seller shall be deemed to have performed defectively if the defect in the digital content service results from its improper integration into the consumer’s digital environment, provided that:
the integration of the digital content was carried out by the Seller or the integration was carried out under the Seller’s responsibility; or the digital content is to be integrated by the consumer and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.
If the contract provides for the continuous provision of digital content or a digital service over a specified period of time, the Seller is liable for a defect in the digital content if the defect occurs or becomes detectable during the period specified in the contract.
If the contract provides for a single service or a series of individual service acts, it shall be presumed, unless proven otherwise, that the defect recognized by the consumer within one year from the date of performance already existed at the time of performance. However, the Seller shall not perform defectively if it proves that the consumer’s digital environment is not compatible with the technical requirements of the digital content or digital service and informed the consumer of this in a clear and comprehensible manner prior to the conclusion of the contract.
The consumer is obliged to cooperate with the Seller in order to ensure that the Seller, using the means technically available and requiring the least intervention by the consumer, can verify that the fault is caused by the consumer’s digital environment. If the consumer fails to comply with this obligation to cooperate, after the Seller has informed him of this obligation in a clear and comprehensible manner prior to the conclusion of the contract, the burden of proof lies with the consumer.
a defect recognized within one year of performance already existed at the time of performance, or a service affected by a defect recognized during the contractual period was not in conformity with the contract during the period of performance of the service under the contract.
Defective performance of the contract for the sale of goods
The Seller shall perform defectively if the defect in the goods results from improper installation, provided that:
If, according to the sales contract, the goods are put into operation by the Seller or the putting into operation takes place under the Seller’s responsibility, the performance shall be deemed to be completed by the Seller when the putting into operation is completed.
If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or a digital service over a specified period of time, the Seller is liable for a defect in the digital content of the goods if the defect occurs or becomes recognizable within two years of the performance of the goods in the case of continuous provision with a duration not exceeding two years; or in the case of continuous provision with a duration exceeding two years during the entire period of continuous provision.
In what cases can you exercise your right to a warranty?
In the event of defective performance by the Seller, you may assert a warranty claim against the Seller in accordance with the Civil Code and, in the case of a consumer contract, with Government Decree 373/2021 (VI.30.).
What rights do you have based on your warranty claim?
You may – at your choice – make the following warranty claims:
You may request repair or replacement, unless the fulfillment of the claim you have chosen is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or – as a last resort – you may withdraw from the contract.
You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or the Seller gave a reason for it.
In the case of a consumer contract, it shall be presumed, until proven otherwise, that a defect discovered within one year of the date of delivery of the goods and goods containing digital elements already existed at the time of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.
The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the Goods in perfect condition and the seriousness of the breach of contract.
The consumer is also entitled – depending on the severity of the breach of contract – to request a proportional reduction of the consideration or to terminate the purchase contract if
If the consumer wishes to terminate the sales contract citing defective performance, the Seller has the burden of proving that the defect is insignificant.
The Consumer is entitled to withhold the remaining part of the purchase price – in part or in whole, depending on the severity of the breach of contract – until the Seller has fulfilled its obligations regarding the conformity of the performance and defective performance. The general rule is that:
The reasonable period of time for the repair or replacement of the Goods shall be calculated from the time the Consumer notified the Company of the defect.
The consumer must make the Goods available to the business for repair or replacement.
The reduction of the consideration is proportionate if its amount is equal to the difference between the value due to the Consumer in the event of performance in accordance with the contract and the value of the goods actually received by the Consumer.
The Consumer’s right to terminate the purchase contract under the warranty can be exercised by a legal statement addressed to the Seller expressing the decision to terminate.
If the defective performance affects only a specific part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are met in respect of them, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the Consumer cannot reasonably be expected to keep only the goods that comply with the contract.
If the Consumer terminates the purchase contract in whole or in part of the goods supplied under the purchase contract,
The Seller is obliged to record the warranty claim reported to it by the consumer and must provide a copy of it to the consumer immediately and in a verifiable manner.
If the Selling Company is unable to state whether the consumer’s warranty claim can be fulfilled upon notification, it is obliged to notify the consumer of its position – in the event of rejection of the claim, the reason for the rejection and the possibility of contacting the conciliation body – within 8 days in a verifiable manner.
The Seller shall endeavour to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds fifteen days, the Seller shall inform the consumer of the expected duration of the repair or replacement.
Within what deadline can you assert your warranty claim?
You are obliged to report the defect immediately after its discovery. A defect reported within two months of its discovery shall be considered a defect reported without delay. However, please note that you may no longer assert your warranty rights after the two-year limitation period from the performance of the contract.
The part of the repair time during which the Buyer cannot use the Goods as intended is not included in the limitation period.
The limitation period for warranty claims for the part of the Goods affected by the replacement or repair begins anew.
This rule shall also apply if a new error arises as a result of the correction.
Against whom can you assert your warranty claim?
You may assert your warranty claim against the Seller.
What other conditions are there for enforcing your warranty rights?
Within one year from the date of delivery, there is no other condition for asserting your warranty claim other than notification of the defect, if you prove that the Goods were provided by the Seller. However, after one year from the date of delivery, you are obliged to prove that the defect you have identified already existed at the time of delivery.
Specific rules for warranty claims in the case of digital content provision
The consumer is also entitled to request a proportionate reduction of the consideration, in accordance with the gravity of the breach of contract, or to terminate the contract for the provision of digital content, if:
In the event of exercising the right to repair or replace the goods, the Seller shall – without causing significant inconvenience to the consumer, taking into account the nature and purpose of the digital content or digital service – bring the performance into conformity with the contract free of charge within a reasonable time from the date of notification of the defect by the consumer.
In the event of exercising the right to repair or replace the goods, the Seller may choose the method of bringing the digital content into conformity with the contract, depending on the technical characteristics of the digital content.
The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the service actually provided to the consumer and the value of the service due to the consumer in the event of performance in accordance with the contract.
If the contract provides for continuous service over a specified period, the proportionate reduction of the consideration shall apply to the period during which the service was not in conformity with the contract.
If the consumer wishes to terminate the contract citing defective performance, the Seller has the burden of proving that the defect is insignificant.
If the Seller provides digital content or undertakes to do so, and the consumer provides only personal data or undertakes to provide such data to the Seller, the consumer is entitled to terminate the contract even in the event of a minor defect, but may not request a proportionate reduction in the consideration.
The consumer’s right to terminate the contract under the warranty may be exercised by means of a legal statement addressed to the Seller expressing the decision to terminate.
If the Seller fails to perform, the consumer is obliged to call the Seller to perform. If, despite the consumer’s call, the Seller fails to provide or deliver the digital content without delay or within an additional period agreed upon by the parties, the consumer may terminate the contract.
The consumer may terminate the contract without requiring the Seller to perform if:
In the event of termination of the contract, the Seller is obliged to refund the full amount paid by the consumer as consideration.
However, if the performance was in conformity with the contract for a specified period before the termination of the contract, the consideration due for that period shall not be refunded. In the latter case, the part of the consideration which relates to the period of non-conformity of the performance shall be refunded, as well as the consideration paid in advance by the consumer which would have been due for the remaining period of the contract if the contract had not been terminated.
If the consumer is entitled to a proportionate reduction of the consideration or to terminate the contract, the Seller shall fulfill its refund obligation immediately, but no later than fourteen days after becoming aware of the exercise of this right.
The business will refund the amount due to the consumer in the same way as the payment method used by the consumer. With the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result.
The costs associated with the refund are borne by the Seller.
In the event of termination of the contract, the Seller may prevent the consumer from further using the digital content, in particular by making the digital content or digital service inaccessible to the consumer or by disabling the consumer’s user account.
In the event of termination of the contract, the consumer is obliged to refrain from using the digital content and making it available to third parties.
If the digital content was provided on a physical data carrier, the consumer is obliged to return the physical data carrier without delay at the Seller’s expense upon request made to the Seller within fourteen days of becoming aware of the termination.
The consumer is obliged to pay a fee for the use of the digital content for the period prior to the termination of the contract, which is proportional to the service provided in accordance with the contract.
In what cases can you exercise your product warranty rights?
In the event of a defect in a movable item (Goods), you may – at your choice – assert a warranty claim or a product warranty claim in accordance with the rules of the Civil Code.
What rights do you have based on your product warranty claim?
As a product warranty claim, you may request the repair or replacement of the defective Goods.
In what cases is the Product considered defective?
Goods are defective if they do not meet the quality requirements in force at the time of their release or if they do not have the properties specified in the description provided by the manufacturer.
Within what deadline can you assert your product warranty claim?
You may assert your product warranty claim within two years from the date the Product was placed on the market by the manufacturer. After this period, you will lose this right.
Who can you claim product warranty against?
You can exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as: manufacturer).
What is the rule of proof when asserting a product warranty claim?
In the event of a product warranty claim, you must prove that the product defect existed at the time the manufacturer placed it on the market.
In what cases is the manufacturer exempt from its product warranty obligation?
The manufacturer is exempt from its product warranty obligation if it can prove that:
The manufacturer only needs to prove one reason to be exempted.
Please note that you can simultaneously assert a warranty claim against the company and a product warranty claim against the manufacturer for the same defect. If your product warranty claim is successful, you can only assert your warranty claim against the manufacturer for the replaced product or the part of the product affected by the repair.
The seller does not sell products subject to warranty, and the products sold by him are not covered by Government Decree 151/2003. (IX.22.) on the mandatory warranty for certain durable consumer goods.
General rules for warranty rights
A Buyer who is not a consumer may – at his/her choice – make the following warranty claims:
You may request repair or replacement, unless the fulfillment of the claim you have chosen from these is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or the Buyer may repair the defect at the Seller’s expense or have it repaired by someone else or – as a last resort – may withdraw from the contract.
You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or the Seller gave a reason for it.
In the case of buyers who are not consumers, the warranty period is 1 year, which starts on the day of performance (transfer).
Product Warranty and Guarantee
The product warranty and the mandatory guarantee apply only to buyers who are consumers and, under the conditions set out below, to micro, small and medium-sized enterprises.
If the manufacturer provides a manufacturer’s warranty for the Goods that also applies to customers who are not consumers, it can be enforced directly with the manufacturer.
Special rules for micro, small and medium-sized enterprises
What is included in this section acting solely outside the scope of his profession, independent occupation or business activity, according to the Act on Small and Medium-Sized Enterprises and Support for Their Development for micro, small and medium-sized enterprises (hereinafter: SME) guiding.
Warranty for SMEs
Within what deadline can you assert your warranty claim?
You are obliged to report the defect immediately after its discovery. A defect reported within two months of its discovery shall be considered a defect reported without delay. However, please note that you may no longer assert your warranty rights after the two-year limitation period from the performance of the contract.
Against whom can you assert your warranty claim?
You may assert your warranty claim against the Seller.
What rights do you have based on your warranty claim?
You may – at your choice – make the following warranty claims:
You may request repair or replacement, unless the fulfillment of the claim you have chosen is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or – as a last resort – you may withdraw from the contract.
Within 6 months of delivery, there is no other condition for asserting your warranty claim than notification of the defect, if you prove that the Goods were provided by the Seller. However, after 6 months from delivery, you are obliged to prove that the defect you have identified already existed at the time of delivery.
Product warranty for SMEs
In what cases can you exercise your product warranty rights?
In the event of a defect in a movable item (Goods), you may – at your choice – assert a warranty claim or a product warranty claim in accordance with the rules of the Civil Code.
What rights do you have based on your product warranty claim?
As a product warranty claim, you may request the repair or replacement of the defective Goods.
Within what deadline can you assert your product warranty claim?
You may assert your product warranty claim within two years from the date the Product was placed on the market by the manufacturer. After this period, you will lose this right.
Who can you claim product warranty against?
You can exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as: manufacturer).
In what cases is the manufacturer exempt from its product warranty obligation?
The manufacturer is exempt from its product warranty obligation if it can prove that:
the Goods were not manufactured or placed on the market as part of its business activities, or
the defect was not detectable at the time of placing on the market according to the state of science and technology or the defect in the Goods results from the application of a law or mandatory official regulation.
The manufacturer only needs to prove one reason to be exempted.
